If you have an Audi, you only want it to be serviced here. Jose is the most honest and down to earth manager at an autoshop. During my first visit, Jose got a call from a customer. Jose told him he can save money on labor on fixing something else in the engine since the engine was dismounted already. So Jose took it off the bill because Jose is the kind of person that values the customer and long-term relationship. Doing shady things like auto shops usually do to make a quick buck doesn't work for Jose, he wants to win you over and keep your business! And for expensive cars like Audi, you want it to be taken cared of by someone like Jose to save you money in the long-run and keep your car in better shape. He won my business and he's very fair, open, and uses OEM parts. Don't ever take your car to an Audi dealer and get charged 30% more on jobs.